Refunds

1. See the storyboard free. It shows your photos in order with their ages, before you pay. No AI is used yet.
2. Order, then watch it all. The whole film plays as a watermarked preview, and you can re-shoot moments within your plan.
3. Then approve it. Approving removes the watermark and releases your files. Until you approve, you can ask for a full refund within 30 days of ordering.

After you approve, we remedy defects, such as a file that won’t play.

What does it cost? Is it a subscription?

Keepsake is $49, Premiere $99 and Heirloom $179, each as one payment. Nothing renews.

What’s a re-shoot?

A re-shoot round is one request to make selected transitions again. Keepsake includes 1 round and 3 extra transition versions in total; Premiere includes 3 rounds and 12 versions; Heirloom includes 6 rounds and 24 versions in total. Every package allows these rounds and extra versions within 30 days after the first film delivery. The version allowance is total across all rounds, not renewed each round. Once generation starts, the original source photos and selected people stay fixed. Changes to framing, order, ages or style use extra versions for affected moments. New source photos or a different selected person need a new project. Unchanged completed transitions are reused. Automatic retries after generation failures do not use the allowance. Included changes must be used before final approval and within 30 days of first film delivery. Approval closes photo and film changes.

How does the guarantee work?

Your storyboard is free and shows your photos in order. After you order, the whole film plays as a watermarked preview, and you can re-shoot moments within your plan. Until you approve it, you can ask for a full refund within 30 days of ordering. After you approve, we remedy defects, such as a file that won’t play.